Jing Lan Lee
October 2019
Accessible Tour of Marrakech & Fes I traveled with my parents, my father (72 years old) who just had open heart surgery ~3 months before our trip and my mother (69) who has very limited mobility. Morocco Accessible Travel Consultants (MATC) was so helpful in allowing them to enjoy tours of Marrakech and Fes. In Marrakech, our tour guide provided a lot of information about the history of the city and the various landmarks we saw. My parents greatly enjoyed the Jardin Majorelle as one of the highlights, as well as Koutoubia Mosque. The guide and driver were so helpful in assisting my mother on and off the accessible vehicle, and pushing her wheelchair so that she could see all the sights. They were also very flexible, in that we wanted to take a leisurely lunch at the Royal Mansour, and they gave us adequate time to relax. It was a pleasant and informative experience of the city, and even though there are challenges to traveling with limited mobility in Morocco, MATC made it possible and easy for my family. In Fes, we had some delays in getting into the city from Chefchaouen, at no fault of MATC. But our wonderful guide, driver, and assistant were so accommodating. We had beautiful panoramic views of the city from the fort, a nice stop for souvenirs at a ceramic manufacturer, an exhilarating tour of the maze-like medina, a memorable tour of the oldest university in the world (University of Al-Karaouine), and a peaceful view of the medina at sunset. Of particular note, our driver Hassan was incredible. Hassan went above and beyond the call of duty to ensure that our one night in Fes was comfortable and smooth. He not only dropped us off at the end of our tour in the restaurant in time for our reservation (despite having gotten a late start in the day), he also came back to pick us up to ensure that we made it back to our riad---this was not part of the tour package. Moreover, he even made a special trip back to our riad the next morning, to bring my mother some ceramics she purchased but forgot in his car. Finally, we asked to hire him to take our family to the airport the next day, and he happily made himself available. He loaded up and wheeled all our luggage to the check-out area to make sure we knew where to go; and this was despite our protestations that he had done enough for us already. He was so warm, hospitable, and friendly --- we all, and my my mother in particular, were deeply touched by his care and concern for her well-being, comfort, and enjoyment. While we never met in person, Jeremy, our point of contact, was responsive and friendly --- I was able to easily reach him for our special requests (i.e. the ceramics) even after our tour was concluded. He was very positive and helpful, so easy to work with. Would highly recommend this company for anyone with limited mobility --- it takes a lot of the worries about traveling away and the process was very smooth for us. You get to see a lot and truly experience the cities.

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